Versand

Shipping Policy

Thank you for shopping with us! We’re committed to delivering your haircare essentials quickly and safely. Please read our shipping policy below.

Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. You will be notified of any significant changes.

Shipping Times

Domestic Shipping

  • Estimated delivery: 5–10 business days

  • Tracking information is provided once your order ships.

International Shipping

  • Estimated delivery: 10–20 business days

  • Shipping times may vary depending on customs, location, and carrier delays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.
Rates depend on location and shipping method.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number.
Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes (International Orders)

Your order may be subject to import duties, taxes, or fees once it arrives in your country.
Customers are responsible for these charges, as they vary by region.

Incorrect Address Policy

Please ensure your shipping address is correct.
If an incorrect address is entered:

  • We are not responsible for lost packages.

  • A reshipment fee may apply if the order returns to us.

Lost or Delayed Packages

If your package is delayed, lost, or stuck in transit:

  • Contact us at [your support email]
    We will work with the carrier to resolve the issue, but please note that delivery delays caused by shipping carriers are outside our control.

Returns Due to Delivery Failure

Packages returned due to failed delivery attempts, unpaid customs fees, or incorrect addresses may be reshipped at the customer’s expense.

Contact Us

If you have any shipping-related questions, feel free to reach out:
📧 [msue.commercede@outlook.de]